Important email whitelist instructions for our subscribers

Because there's a good chance your email provider is filtering your emails, and sometimes those pesky robots can place emails in the wrong 'inbox', we ask that you "Whitelist" our email addresses -- cary@infostack.io and support@infostack.io -- and add us to your trusted list of senders / contacts and/or address book.

If you do not see an email from Cary Richards or Infostack in your Inbox, our emails may have mistakenly been sent to your spam folder. Please open your spam folder and if you find an email from Cary Richards or Infostack open it and mark it as “Not spam.”

How to Whitelist Infostack Emails for Gmail, Outlook, and Filtering Services

Whitelist Instructions for Gmail Accounts

Gmail can sometimes filter emails into the wrong inbox. If you don't see an email from Cary Richards or Infostack in your primary inbox, follow the steps below to whitelist Infostack emails.

On a computer (web site)

1. On your computer, go to contacts.google.com
2. At the top left corner, select Create contact

3. Click Create multiple contacts - This window will open.

4. Enter or copy and paste each of these addresses into the field:
support@infostack.io and admin@infostack.io and cary@infostack.io

5. Select Create in the bottom right corner, and you will see the contacts are added to your list.

How to Unmark our emails as Spam

1. On your computer, open the Gmail website
2. On the left, select Spam. If you don’t see Spam, select More then find Spam
3. Open the desired email message
4. At the top of the page, select Not spam. The message will be moved to your inbox

On an Android smartphone/tablet (mobile app)

1. On your Android phone or tablet, open the Contacts app
2. At the bottom right, tap Add
3. Enter each of these addresses: support@infostack.io + admin@infostack.io + cary@infostack.io
4. Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
5. When you’re finished, tap Save

Whitelist Instructions for Yahoo Accounts

At times, Yahoo can send our emails to the wrong inbox. If you don't see an email from Cary Richards or Infostack in your inbox, follow the steps below to whitelist Infostack emails inside your Yahoo account.

On a computer (web site)

1. From Yahoo Mail, select the Contacts icon. Make sure your list is sorted to All.

2. At the bottom of the pane, select Add a new contact

3. Enter each of these addresses.
support@infostack.io and admin@infostack.io and cary@infostack.io

4. Select Save

How to Unmark our emails as Spam

On an Android smartphone/tablet (mobile app)

From a mobile browser
1. Go to Yahoo Mail in your mobile device’s web browser.
2. Tap the Sidebar menu icon
3. Tap the Spam folder
4. Select the desired email from the sender
5. Tap the Move icon
6. Tap Inbox

From a computer
1. Go to Yahoo Mail on your computer’s web browser
2. Select the Spam folder. If you don’t see the “Spam” folder, select More below the “Sent” folder.
3. Open the desired email from the sender
4. Select Not Spam at the top of the page. The email will return to your Inbox.

Whitelist Instructions for Outlook.com (includes Hotmail, Live Mail) Accounts

Follow the instructions below to whitelist Infostack emails for Outlook, Hotmail, and Live Mail.

To add people to your Safe Senders List, do the following:

1. Sign into your Outlook.com account from a computer
2. Select the Settings icon (gear icon) at the top-right corner

3. Select View all Outlook settings

4. Select Mail
5. Select Junk email
6. Under the Safe senders and domains header, select Add

7. Enter each of these addresses
support@infostack.io and admin@infostack.io and cary@infostack.io

Then press [Enter] key on your keyboard.

8. Select the Save that appears in the bottom-right corner. Now messages sent from that safe email address will end up in your inbox going forward.

How to Unmark our emails as Junk

1. Sign in to your Outlook.com (Live) account
2. Select the Junk Email folder and look for the missing email
3. Right-click the desired email and then select Mark as not junk. The message will automatically be moved to your inbox.

Outlook for iOS

1. Sign in to your Outlook account on the web
2. Select the Settings button at the top

3. Select Mail under Your app settings

4. Select Mail to expand that list
5. Select Accounts to expand that list
6. Under Accounts, select Block or allow

7. Under Safe senders and recipients enter each of these addresses
support@infostack.io and admin@infostack.io and cary@infostack.io

Then press (+)

8. Select Save at the top

iCloud Mail

When you add a sender’s email address to your contacts, it tells iCloud you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to the junk folder, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

1. In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact

2. Enter each of these addresses
support@infostack.io and admin@infostack.io and cary@infostack.io

3. Select Done

How to Unmark our emails as Not Junk

If a desired email message was sent to your junk folder, you can mark it as “not junk” so that any future messages from the same sender go to your inbox:

On your iPhone, iPad, or iPod touch with iOS 7 or later

1. Open the Mail app
2. Open the message in the Junk folder
3. Tap the folder icon at the bottom
4. Tap Inbox to move the message

On your Mac

1. Open the Mail app
2. Select the desired message
3. Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com

1. In Mail on iCloud.com, click the Junk folder in the sidebar.
(If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
2. Select the message
3. Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar.